Introduction

At VORNEXILITHO, we strive to ensure the satisfaction of our customers by offering high-quality products and services. In the event that you are not completely satisfied with your purchase, we have formulated the following refund policy to assist you in addressing your concerns.

Eligibility for a Refund

To be eligible for a refund, you must notify us within 30 days of receiving your product. You must provide a valid reason for the return and ensure that the product is in its original condition, unused, and in its original packaging. Please note that certain items, such as personalized or bespoke items, are non-refundable.

Requesting a Refund

To initiate a refund request, please contact our customer service team via email at [email protected]. Include your order number, contact information, and a detailed explanation of your refund request. Our team will review your request and respond within 5 business days.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [email protected].

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to reach out to us at [email protected]. We are here to assist you in any way possible.